This Jaya9 privacy policy explains what personal information we collect when you use jaya9bdt.online/, why we collect it, and the choices you have about it.
Information We Collect
When you register, we collect your name, date of birth (to confirm you're 18+), contact details, and payment information such as your bKash, Nagad, or Rocket number. During KYC verification we may collect a copy of your national ID and a utility bill or bank statement. We also collect technical data automatically — device type, IP address, and pages visited — to keep the platform secure and working properly.
Cookies
Jaya9 uses cookies to keep you logged in, remember your language and preferences, and understand how players use the site so we can improve it. You can control or disable cookies in your browser settings, though some site features may not work correctly without them.
How We Use Your Information
We use your data to run your account, process deposits and withdrawals, verify your identity and age, provide customer support, communicate with you about your account or about offers such as those on our bonuses page, and meet our obligations under our Curaçao eGaming license. We don't sell your personal data to third parties.
Data Sharing and Security
We share data only where necessary — with payment providers to process bKash, Nagad, Rocket, card, or crypto transactions (see our payment methods page for the full list), with identity-verification partners during KYC checks, and with regulators or law enforcement where legally required. We use reasonable technical and organizational measures to protect your data, though no online system is 100% secure.
Your Rights
You can ask to see the personal data we hold about you, request a correction, or ask us to delete your account data (subject to the KYC and financial record-keeping obligations we're required to meet). Contact our support team to make a request.
Data Retention
We keep account and transaction data for as long as your account is active, and afterward for the period required by anti-money-laundering and licensing rules, before it's securely deleted.
Changes to This Policy
We may update this privacy policy as our services or legal obligations change. We'll post the current version here, dated at the top once finalized.
We take your privacy as seriously as we take responsible play — if gambling ever stops feeling fun, our responsible gambling page has practical steps and support contacts.
Contact Us
For privacy questions or data requests, contact our support team via live chat or email support@jaya9bdt.online (placeholder address, to be confirmed) — full details on our contacts page. See also our terms and conditions for the rules of using your Jaya9 account.